FAQ

FAQ

Can we meet to discuss our requirements?

We are pleased to offer appointments to discuss your requirements and for you to look at the range and quality of material we have available.


Do you measure up for the job yourselves?

If you would like us to measure up and / or template the job – please call to arrange an appointment. The job will involve taking exact measurements, including all cut-outs and any shaping. To take templates we need all the relevant units to be in their final positions and any sinks or hobs to be on site. If these are not in ‘situ’ then we would need the manufacturers exact specified measurements. We will then use these templates as a guide to cut your choice of material.


If we provide the measurements and tell you what we want will you cut and supply the product for us to fit?

We are happy to work from your own templates or measurements if the worktops are relatively straightforward, however, we cannot accept any responsibility for any errors if the measurements are not accurate.


When and how do we choose the material

It is helpful to decide on the material as early in the process as possible, as we aim to start cutting as soon as possible after templating. If we know in advance the type of material you would like we can be sure to have it waiting in stock.


How quickly will you do the job?

From the time when the order is confirmed we aim to fit your finished worktops in approximately 7-14 days. However the size and style of the job means the time scale will vary. We will advise you of any seasonal changes to our timescales.


What are your terms with regard to payment?

We ask for 50% deposit which is payable at the time of confirmation of order and must have been paid prior to templating. The balance of 50% is payable on the day of installation for kitchen worktops or items that will be fitted within 1 day. Please enquire for projects spanning more than 1 days fitting or are not delivery only.


Do the company personel who will be working on site have liability insurance?

Yes, we have a full and comprehensive insurance for all company personnel and vehicles, copies of which are displayed in our office.